Data protection

Your analytics choice

You can opt out of Matomo tracking for this browser. Your choice does not affect your bookings.

Who is responsible for your data?

The data controller is Freddie Tours Sàrl, Grand-Rue 24, 1820 Montreux, Switzerland. For any questions or requests concerning your personal data, contact us or write to this postal address.

Bookings, enquiries and gift vouchers

We use your contact details, information about the selected service, participants, dates and payments, and our correspondence to respond to your enquiries, prepare an offer, manage your booking, organise the service and provide follow-up. For groups and schools, this includes the contact person's details and the practical information needed for the outing.

For gift vouchers, we also process the recipient's name and the personal message entered by the purchaser to produce the voucher. If you provide another person's data, inform them that you are doing so. This does not replace our own information obligations when we receive personal data indirectly. Avoid including confidential information in the gift message.

Free-text fields should not contain unnecessary medical information. An allergy or a need for assistance may reveal sensitive health data: limit any information to essential practical requirements. For school outings, do not provide a list of pupils' names unless a need has been specified in advance.

Billing data and payment references are also used for accounting, refunds and handling disputes. Communications needed for your booking are separate from the newsletter.

Payments

Online payments involve Stripe. Payment information entered in its components, together with the necessary billing data, is processed by this provider. Freddie Tours receives, in particular, the references and statuses needed for the booking and its accounting reconciliation.

Public newsletter subscriptions require email confirmation: your subscription is activated after you click the link, which is valid for seven days. We retain the contact details provided and technical information about the request, including the IP address, browser, referring source, language and subscription page.

Email addresses provided when making a booking or a booking enquiry may be added to our recipient lists for sending the newsletter. You can unsubscribe at any time.

Our campaign management tools may generate statistics on delivery, detected opens, clicks and unsubscribes, depending on the features enabled. You can unsubscribe at any time using the link in the messages or by writing to our contact address. Information needed to respect your unsubscribe request may be retained to avoid subscribing you again by mistake.

Hosting, operation and security

The website and our Matomo installation are hosted in Switzerland by Infomaniak. The servers receive, among other things, the IP address, browser information, date and requested resources. Operational and security logs may contain these details to maintain the service, understand errors and prevent misuse.

Forms also record metadata such as the IP address, browser, referrer and source page to manage requests and their security. Administrative access is restricted to authorised persons; HTTPS and session protections help secure communications.

When the geolocation service is enabled, the server sends the public IP address to ip-api to identify the country, particularly for the values suggested in forms. The result is retained in the session for 24 hours.

Cookies and storage in your browser

A session cookie maintains continuity across forms and the booking process. Its duration depends on the hosting provider's session settings and your browser's storage behaviour.
The language cookie ft_language remembers your explicit choice for one year.
The tab's session storage temporarily retains the contact details entered to facilitate the booking and clears them upon the corresponding confirmation. Booking choices and the context used to return to news items are valid for two hours.
A functional cookie and local storage remember your refusal of Matomo tracking for one year in this browser and on this domain. If you change browsers or clear the website’s data, you will need to make this choice again.

You can manage the website's cookies and storage in your browser. Deleting them may interrupt an ongoing booking; blocking cookies alone does not guarantee that all audience measurement will stop.

Audience measurement with Matomo

We use Matomo, installed on our own domain and hosted in Switzerland by Infomaniak, to measure website traffic and interactions with links. This self-hosted use does not involve sending the statistics to the Matomo company.

Masking of two octets of the IP address is enabled. However, data enrichment is not forced to use the masked IP and may process the full IP address. Referring pages, browser information and visit identifiers may also be recorded. Partial IP masking therefore does not necessarily make the entire dataset anonymous.

Matomo tracking starts without asking for prior consent and uses analytics cookies. You can opt out at any time using the “Analytics tracking” control in the footer or the controls in this section. Your choice does not affect your bookings.

Opting out stops future Matomo tracking in this browser and on this domain. It does not erase data already recorded. You can enable tracking again using the same controls.

Maps, videos and reviews

Pages may load Google Maps, CARTO map tiles and, depending on the selected layer, NASA/GIBS or swisstopo; the maps use, among other things, OpenStreetMap data. Videos are embedded through YouTube on the youtube-nocookie.com domain. Reviews involve Trustindex.

Loading this content communicates technical information, including your IP address, to the providers concerned. Delayed loading or use of the youtube-nocookie.com domain does not mean that no data processing takes place. The current integrations do not include a prior consent request specific to each service.

Recipients and processing abroad

Data is accessible to our team and the providers needed for the purposes described: Infomaniak for hosting; email and newsletter management services for our correspondence and campaigns; Stripe for payments; ip-api when geolocation is enabled; and map, video and review providers when their content loads. Only the necessary information may also be shared with those responsible for organising your service.

Stripe states that data is transferred to the United States and provides protection mechanisms in its Data Transfer Agreement, including the Swiss–US Data Privacy Framework and, where applicable, standard contractual clauses. The review provider Trustindex is established in Hungary. The mapping provider CARTO states that it processes data in the United States. Processing locations may also depend on their subprocessors.

Hosting the website in Switzerland does not guarantee that all these services process their data exclusively in Switzerland. Processing abroad may take place depending on the service and its subprocessors. Such processing is subject to the legal requirements applicable to international data transfers, including an adequate level of protection, appropriate safeguards or a legal exception. You can contact us for information about the recipients and transfers concerning your data.

How long do we retain data?

Retention depends on the purpose, legal obligations and the need to handle an enquiry or defend rights. Data must be destroyed or anonymised when it is no longer needed. Apart from statutory periods, there is no single retention period applicable to all processing.

Data and purpose	Retention period or criterion
Accounting books and records, including invoices	Ten years from the end of the financial year, under Article 958f of the Swiss Code of Obligations.
Other booking and enquiry data	For as long as needed for follow-up, performance of the service and handling any disputes.
Newsletter and objections	During the subscription; evidence and exclusion information are retained insofar as needed to establish and respect the choices expressed.
Logs, metadata and backups	According to operational, security and restoration needs, the hosting provider's technical constraints and applicable legal obligations.
Matomo	Automatic deletion of detailed data and aggregated reports is disabled. Historical aggregated statistics are retained to analyse changes in website use over time. Retention remains subject to the requirements of necessity and proportionality and to applicable rights concerning personal data.

The statutory accounting period concerns the documents covered by the Swiss Code of Obligations, rather than all website data indiscriminately.

Photographs

Photographs may be taken during Freddie Tours to present our tours on this website. Before taking a photograph, the guide will ask for your consent and explain this use. By agreeing to appear in the photograph, you authorise its publication on this website. If you do not wish to be photographed, you can simply tell the guide and step out of the photograph, without any effect on your participation in the tour.

Your rights and requests

You can request access to your data, its correction and, depending on the circumstances, its deletion or the cessation of processing. The provision or transfer of data in an electronic format is possible under the legal conditions for data portability. A retention obligation or overriding interests may limit certain requests.

The Matomo opt-out concerns future tracking in this browser. It does not replace a request concerning personal data already recorded, which you can send to our contact address.

Last updated 10 November 2026