The general conditions of sale apply to bookings on our website www.freddie-tours.com. They are an integral part of any contract between Freddie Tours Sàrl and its customers.
By booking a service on the website www.freddie-tours.com, the customer accepts the present General Terms and Conditions of Sale and without any modification and in their entirety.
Conditions of purchase
Freddie Tours Sàrl reserves the right to cancel one of its tours in case of force majeure, sudden and unforeseeable unavailability of the guide, or in case of insufficient number of participants.
In case of cancellation at the initiative of Freddie Tours Sàrl, Freddie Tours Sàrl will inform the participant concerned by e-mail or by telephone (via the e-mail or telephone number given by the client at the time of booking), will offer him/her to postpone to other dates or, if necessary, will proceed to a full refund of the booking.
Once payment has been made by the customer, booking are definitive. No refund can be requested if the participant, for example, cannot take part in the tour. Whenever possible, Freddie Tours Sàrl, will make the necessary agreements with the customer to change the date of booking and offer an alternative.
Customer's obligation during the guided tour
Any customer who arrives late may be refused to participate in the guided tour. Participants are kindly requested to arrive at the place of departure no later than 15 minutes before the indicated time of the beginning of the tour.
Prior to the start of the Freddie Tour, the guide will give safety instructions which the participant agrees to listen to and follow scrupulously throughout the tour. In case of non-compliance with any of these instructions, Freddie Tours Sàrl reserves the right to exclude the participant from the guided tour, without being able to claim or demand a refund.
During the guided tour, Freddie Tours Sàrl also reserves the right to exclude a participant in case of behaviour deemed inappropriate, immoral, disrespectful and/or unacceptable. If the guided tour is interrupted or shortened by a participant, for any reason whatsoever, the other participants cannot claim a refund.
Content of the guided tour
The content and structure of the guided tours provided by Freddie Tours Sàrl are protected by copyright.
During the guided tour, participants are allowed to make amateur films or photographs. It is however strictly forbidden to take pictures, film or record the content of the audio guides.
Failure to comply with this prohibition may result in the immediate termination of the guided tour for the offending participant without the right to claim or demand a refund.
Any reproduction, representation or distribution, in its entirety or in part, of the content of the guided tours, of any of their elements (texts, photos, anecdotes, places visited, etc.) or of the route travelled for commercial or promotional purposes, on a website or blog is strictly forbidden.
In order to prevent theft, the audioguides used by Freddie Tours Sàrl are equipped with an alarm that automatically activates when they are too far away from the rest of the group. The audioguide is also unusable without the presence of the guide who triggers the the diffusion of the various information. The content inside the audioguide is therefore protected and cannot be played without the guide.
During the guided tour
Freddie Tours Sàrl cannot be held responsible for any loss or damage to the personal belongings of the participant who is entirely responsible for his or her belongings during the tour. In order to enjoy this attraction in the best conditions, we invite you to come only with the bare necessities. No personal objects of any kind may be left or kept during the visit by Freddie Tours Sàrl or its guide.
The duration of the guided tour is only given as an indication. It will depend on the walking rhythm of the group as well as on the questions and interactions of the participants with the guide during the excursion. Delays may therefore occur. In this case Freddie Tours Sàrl cannot be held responsible for the consequences.
Guided tours take place in all weather conditions. In the event of rain, participants are therefore required to wear suitable clothing (umbrella and/or rain jacket) on the day of their visit.
We also strongly advise participants to bring a bottle of water or a refreshing drink.
Any recording or photograph taken by the guide or a representative of Freddie Tours Sàrl during the guided tour may be used for promotional or commercial purposes on behalf of Freddie Tours Sàrl. Under no circumstances can the participant claim any financial compensation. On simple request, the participant can, for example, ask at the beginning of the guided tour not to be photographed or filmed.
Services of Freddie Tours
Freddie Tours reserves the right to modify the route or tour itinerary (e.g. in case of road works). Changing the itinerary of a guided tour does not give right to a reduction or refund.
Freddie Tours Sàrl cannot be held responsible for the defects of the service providers (transport company, etc.), for incidents, accidents, bodily injury and material damage occurring during the excursion to and from the area of the guided tour.
The prices shown on the website www.freddie-tours.com are net prices in Swiss francs (CHF). They include VAT. The current rates are those published on the www.freddie-tours.com.
Freddie Tours Sàrl reserves the right to modify its prices at any time, the price appearing on the site on the day of the order will be the only one applicable to the buyer.
About Freddie Tours
Freddie Tours Sàrl is a limited liability company, registered since February 2020 in the Swiss trade register. Register.
Freddie Tours Sàrl
Its IDE identifier is CHE-156.569.092 and its swiss registered company number is CH-5220.127.116.11-7.
Freddie Tours Sàrl aims to organize events, including the supply of services and all activities in the tourism sector, guided tours, accompaniment and organization of excursions.
Services offered on the website
The use of the www.freddie-tours.com website involves the acceptance of theses legal notices.
The website www.freddie-tours.com is updated regularly. These legal notices as well as the General Terms and Conditions of Sale are therefore liable to be modified or supplemented at any time.
The present legal notices as well as the General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
Description of the services provided on the website
The www.freddie-tours.com website is intended to provide information concerning all the activities of the Freddie Tours Sàrl company, which endeavours to provide on its website information that is as accurate as possible. However, Freddie Tours Sàrl cannot be held responsible for any omissions or inaccuracies, whether they are due to its own fault or to the fault of the third party partners who provide it with this information.
All the information indicated on the website www.freddie-tours.com are given as an indication, and are likely to be changed.
Intellectual property of the website
Freddie Tours Sàrl is the owner of the intellectual property rights and holds the rights on all the accessible elements of its website www.freddie-tours.com, its Facebook page and Instagram, including the text content, photos, graphic elements, logo, icons etc...
Any unauthorized use of the website or the elements it contains will be considered as an infringement and will be prosecuted. It is therefore strictly forbidden to reuse, transfer or make business for its own account all or part of the elements or works of the website www.freddie-tours.com without prior written permission of the company Freddie Tours Sàrl.
Management of personal data on the website
When you access www.freddie-tours.com and the Freddie Tour newsletter, the following data are transmitted and saved: IP address, date, time, the request entered in your browser as well as general information about your operating system and internet browser.
The www.freddie-tours.com website is secured with SSL technology, all information transmitted are encrypted.
When booking a tour, the personal data transmitted are only used by necessity within the context of the reservation (check by the guide on the day of the visit of the contact details of the client having made the booking).
If you contact us via our contact form, the personal data provided will only be used for the purpose of replying to the person who sent the request.
The user provides these data with full knowledge of the facts, in particular when he enters them himself.
Freddie Tours Sàrl collects the country of the user via the IP address for the need of certain features offered on its website and in order to improve the user's experience. The www.freddie-tours.com website also uses Google Analytics, a web analysis service of Google Inc. for statistical and analytical purposes.
The external provider Stripe is responsible for processing all online credit card payments (Visa, Mastercard or American Express).Your credit card information are not transmitted or stored on our website www.freddie-tours.com at any time. Your online payment is 100% secure.
Any user has a right of access, rectification and opposition to the personal data concerning him/her by making a request to Freddie Tours Sàrl.
No personal information recorded on the www.freddie-tours.com website will be published without the user's knowledge, exchanged or sold on any support or to third parties.
When processing personal data, Freddie Tours Sàrl, takes all reasonable measures to protect them against any loss, misappropriated use, unauthorized access, disclosure, alteration or destruction.
Place of jurisdiction and applicable law
The place of jurisdiction is the place of the registered head office of Freddie Tours Sàrl, namely Montreux, Switzerland.
Only Swiss law is applicable.
If necessary, you can send us your questions using the contact form.